Andrew Clay Shafer has built a career helping people optimize practices and platforms for delivering software. Forged at the intersection of Open Source, Cloud Computing and Software Delivery, he evangelized DevOps before DevOps was a word. With experience in almost every role in software delivery from support and QA to product and development across two decades, Andrew cuts through rituals to get to outcomes. Ex-Puppet, Ex-Pivotal, Ex-Red Hat, he’s now focusing on engineering resilient socio-technical systems and communities as a founder of Ergonautic.