Talks at GOTO Chicago 2017
Mark works at Pivotal where he helps customers adopt DevOps practices and modernize technology delivery. He has spent the last 20 years building and operating internet infrastructure and applications, leading TechOps organizations at places like GitHub, Heroku, DigitalOcean, and Basecamp. He is frequently opinionated about topics relating to incident response, outage communication, team performance, and organizational learning.